Privacy Policy

Who controls your data

Vietnam Libra Co., Ltd. (Công ty TNHH Libra Việt Nam) controls personal data submitted through this website. Established in 2012, the company’s tax code is 0105993274. Address: Lot CN4, Thach That – Quoc Oai Industrial Park, Hanoi, Vietnam.

Data you provide

The data collected depends on the form or feature you use. Provide only relevant information. Avoid unnecessary sensitive information or other people’s personal data.

• Contact form: name, email, telephone number, company, subject and message.
• Application form: name, email, phone, birth year, location, education and CV. It also asks for social profiles, portfolio, application reasons and referral source.
• Chat widget: name, email or telephone number, subject and conversation content.

Purposes and grounds for processing

Contact and chat data are used to understand and respond to enquiries and coordinate customer or partner support. Application data are used to assess applications and communicate with candidates.

Where required, LIBRA must obtain informed, voluntary consent for each purpose before processing data. Silence or a website visit is not consent. Processing without consent requires a basis under applicable law.

For questions about advertising, analytics or other uses of your data, contact support@libracorporate.com.

Services involved and access to data

Forms and chat send information to LIBRA for handling. Contact support@libracorporate.com to ask which service providers process your data.

Access must be limited to the relevant purpose. Provider responsibilities and safeguards must reflect their role and applicable law. Legally required disclosure must stay within the required scope.

Transfers outside Vietnam

Service providers may process or store data outside Vietnam. Such transfers must meet applicable Vietnamese personal data protection requirements. Ask support@libracorporate.com about recipients and storage locations relevant to your data.

LIBRA must assess applicable transfer requirements before sending personal data overseas. Additional protections may apply depending on the person, location and processing involved.

Retention and deletion

Personal data should be retained for the stated purpose and applicable legal obligations. Request deletion through support@libracorporate.com. Legal requirements and exceptions govern how the request is handled.

• Contact data should be retained as needed to answer enquiries and handle follow-up. Applicable legal obligations also affect retention.
• Application data should be kept for the relevant recruitment purpose and legal obligations. This includes unsuccessful applications. Keeping applications for future recruitment requires separate authorisation.
• Chat records should be retained as needed for the conversation and related support. Applicable legal obligations also affect retention.
• Clearing browser data does not delete records already sent to LIBRA. Send deletion requests for internal systems, providers or backups to support@libracorporate.com. Applicable law governs these requests.

Your personal data rights

Applicable law governs your rights to information, consent, access, correction and deletion. It also governs withdrawal, restriction, objection, data provision, complaints and other remedies. Conditions and lawful exceptions may apply.

Email support@libracorporate.com with the relevant form or conversation and the action requested. LIBRA may need to verify your identity using only necessary information. Do not send identity documents unless requested through an appropriate process.

Withdrawal does not invalidate earlier lawful processing. It may affect LIBRA’s ability to handle your enquiry. Responses follow statutory deadlines and exceptions. You may contact a competent authority without completing an internal complaint process first.

Security

Personal data protection requires appropriate organisational and technical measures. These cover access, transmission, storage and incident handling. Security risks can remain despite these measures.

Report suspected unauthorised use or disclosure of your data to support@libracorporate.com. Avoid adding sensitive information to the initial report.

Children's data

Children’s data requires protection of their rights and interests. Age verification and child, parent or guardian consent requirements apply as provided by law. Submitting an application does not establish eligibility for employment.

A child, parent or guardian may contact support@libracorporate.com to request a review of how a child’s data is handled.

Browser storage

Browser data is separate from records submitted to LIBRA. See the Cookie and Browser Storage Policy for instructions on checking and clearing stored website data.

Applicable framework and changes

Personal data processing must follow Vietnamese law in force at the time, including applicable amendments and replacement provisions.

Changes to this policy will appear here with an updated date. A page update does not replace any required notice or consent.

Contact

For privacy requests or customer support, email support@libracorporate.com or call +84 985 981 919, seven days a week. Response times depend on the request and applicable requirements.

Exports and partnerships: exportmanager@vietnamlibra.vn or +84 2433 217 288. Postal address: Vietnam Libra Co., Ltd., Lot CN4, Thach That – Quoc Oai Industrial Park, Hanoi, Vietnam.